Gain Privacy Policy

Last Updated: May 24, 2018

Big Propeller respects your right to privacy. This Privacy Policy explains who we are, how we collect, share and use Personal Data about you and how you can exercise your privacy rights.

This Privacy Policy applies to all users of Big Propeller, LLC. websites and services, including but not limited to,,, and

If you have any questions or concerns about our use of your Personal Data, please contact us at

What does Big Propeller / Gain do?

Big Propeller is a US-headquartered provider of software and maker of Gain. Gain is a collaboration and content management software platform for marketing teams. For more information about GAIN see the main website at

Definition of Personal Data

"Personal data" means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

"Sensitive Personal Data" means any information consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation.

Big Propeller will never knowingly collect or ask for Sensitive Personal Data from you.

When We Collect Personal Data

We collect information about you when:

What Personal Data We Collect

We collect the following Personal Data from you in connection with the Service:

Cookies and Similar Tracking Technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use Personal Data about you, including to serve interest-based advertising.

How We Use Personal Data

We use this Personal Data for the following purposes:

To Whom We May Disclose Your Information

We may disclose your information, including Personal Data, to the following categories of recipients:

We do not share Personal Data with third parties for their own marketing purposes.

Your Personal Data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country. Specifically, our servers are located in the United States, and our third party service providers operate around the world. This means that when we collect your Personal Data we may process it in any of these countries. However, we have taken appropriate safeguards to ensure that your Personal Data will remain protected in accordance with this Privacy Policy.

How Long We Retain Personal Data

We retain Personal Data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise it or, in the limited circumstances where this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

We will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

The following rights, by law, must be extended to members of the European Union / European Economic Area, in accordance with the GDPR. However, Big Propeller, in its efforts to provide broad data protection to its customers, extends these rights to all users of their Service.

To initiate any of the above requests, please contact us at, with attention to Rafael Torres, Big Propeller, LLC’s data protection controller. We will acknowledge and complete your request within 30 days. Note that some of these requests may prohibit your continued use of the Service. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.

Minimum Age

We will never knowingly request personally identifiable information from anyone under the age of 16 without requiring parental consent. Any person who provides their Personal Data to us through our Service represents that they 16 years of age or older.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this Privacy Policy.

How to Contact Us

If you have any questions or concerns about our use of your Personal Data, please contact us at